Last Updated: 8 April 2026
These Terms of Service ("Terms") constitute a legally binding agreement between Deerleap Innovations Ltd., a limited company registered in England and Wales (Company Number: 16542670), with its registered office at 3 The Bramleys, Whiteparish, Salisbury, England, SP5 2TA ("we", "us", "our" , or the "Company"), and the organisation agreeing to these Terms ("Customer", "you", or "your").
By accessing or using Grantmaker at https://grantmaker.co.uk (the "Platform"), you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation.
Grantmaker is an AI-powered grant management platform that helps charitable funders discover, evaluate, and fund high-impact organisations. The Platform provides tools for application management, due diligence, eligibility assessment, scoring, risk analysis, and collaborative decision-making.
We will use commercially reasonable efforts to make the Platform available 99.5% of the time in any calendar month, excluding scheduled maintenance ("Uptime Commitment"). Scheduled maintenance will be notified in advance where reasonably practicable.
The Uptime Commitment does not apply to downtime caused by: (a) circumstances beyond our reasonable control, including force majeure events; (b) your equipment, software, or network connections; (c) third-party services or infrastructure; or (d) your breach of these Terms.
We continuously update, modify, and improve the Platform. We will not remove core functionality included in your plan without providing reasonable notice.
We provide technical support via email at hello@grantmaker.co.uk during UK business hours (Monday to Friday, excluding public holidays). We aim to respond to support requests within 1 business day.
To use the Platform, you must create an account and provide accurate, complete information. You must keep your account information up to date.
You are responsible for managing your Authorised Users and ensuring they comply with these Terms. You must not share login credentials between individuals. You are responsible for all activity under your account.
You must take reasonable steps to protect your account credentials and notify us promptly at hello@grantmaker.co.uk if you become aware of any unauthorised access to your account.
The Platform is offered on a subscription basis. Details of available plans, including features, usage limits, and pricing, are published on our website and may be updated from time to time. The specific plan and pricing applicable to your Subscription will be set out in your order.
Each Subscription has a minimum term of 12 months (the "Subscription Term"). At the end of each Subscription Term, your Subscription will automatically renew for a further 12-month period unless you notify us of your intention not to renew before the start of the next Subscription Term.
You may cancel your Subscription at any time by notifying us at hello@grantmaker.co.uk. If you cancel during a Subscription Term, your access will continue until the end of the current Subscription Term. No refunds or credits will be issued for the remainder of the Subscription Term.
Fees are payable annually in advance. All fees are quoted in GBP and are exclusive of VAT, which will be added where applicable. We will invoice you for each Subscription Term, and payment is due within 30 days of the invoice date unless otherwise agreed.
We may adjust our pricing from time to time. Any price changes will take effect at the start of your next Subscription Term. We will give you at least 60 days' notice of any price increase.
If payment is not received within 30 days of the due date, we may suspend access to the Platform upon 14 days' written notice. Access will be restored promptly upon receipt of payment. We reserve the right to charge interest on overdue amounts at 4% above the Bank of England base rate.
You may use the Platform solely for your internal grant-making and funding management purposes, in accordance with these Terms and all applicable laws.
You must not:
You retain all rights, title, and interest in your Customer Data. We do not claim any ownership over your Customer Data. By using the Platform, you grant us a limited licence to process your Customer Data solely to provide and improve the Platform in accordance with these Terms.
Where your Customer Data includes personal data relating to grant applicants or other third parties, you act as the data controller and we act as the data processor under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The data processing terms set out in Section 13 of these Terms govern our processing of such personal data on your behalf.
You are responsible for:
We implement appropriate technical and organisational measures to protect Customer Data, including encryption in transit and at rest, access controls, regular security testing, and incident response procedures. Further details are set out in our Privacy Policy.
Customer Data is hosted within the United Kingdom. Details of any sub-processors and international transfers are set out in our Privacy Policy.
The Platform uses artificial intelligence, including large language models, to provide eligibility assessments, scoring, risk analysis, due diligence research, and other analytical features. These AI-powered outputs are probabilistic in nature and are provided as decision support to assist your team. They are not deterministic, may vary between runs, and may contain errors.
AI-powered features must not be used as the sole basis for funding decisions. All AI-generated assessments can be overridden by Authorised Users within the Platform. Authorised Users may also provide their own assessments independently of AI, ensuring that your workflow is not dependent on the availability of AI-generated outputs. You are responsible for ensuring that appropriately qualified individuals review and validate AI-generated assessments before any funding decision is made. The Platform is designed to support, not replace, human judgement.
AI assessments are generated based on a combination of our platform instructions, which govern how the AI operates, and your project configuration, including the eligibility criteria, scoring frameworks, and risk factors that you define. You are responsible for ensuring that your project configuration is clear, complete, and reflects your funding objectives. The quality and relevance of AI outputs are directly dependent on the quality of your configuration.
Your Customer Data is not used to train AI models. Details of our AI providers and their data practices are set out in our Privacy Policy.
AI models may reflect biases present in their training data. We use models from providers who conduct bias and safety evaluations, but we cannot guarantee that outputs will be free from bias.
The Platform displays the justifications and reasoning behind AI-generated assessments within the application. Audit records of AI-generated assessments, including scores, justifications, and reasoning, are retained for a minimum of 6 years and are available on request to support your governance, accountability, complaints handling, and freedom of information obligations.
To support your transparency obligations, we provide an Applicant Privacy Notice that explains how data is processed and the role of AI in the assessment process. This may be referenced in your communications with applicants.
We monitor developments in AI regulation and are committed to complying with applicable laws governing the use of AI as they evolve.
We own all rights, title, and interest in the Platform, including its software, design, documentation, and branding. These Terms do not grant you any rights to our intellectual property except the limited right to use the Platform in accordance with your Subscription.
If you provide suggestions, ideas, or feedback about the Platform, we may use them without restriction or obligation to you.
Each party agrees to keep confidential any non-public information received from the other party in connection with these Terms ("Confidential Information"). Neither party will disclose the other's Confidential Information except: (a) to employees, agents, or contractors who need to know it and are bound by confidentiality obligations; (b) as required by law or regulation; or (c) with the other party's prior written consent.
Your Customer Data is your Confidential Information. Our pricing, technical documentation, and non-public features are our Confidential Information.
To the maximum extent permitted by law, our total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, or loss of goodwill, however caused and regardless of the theory of liability.
Without limiting the above, we are not liable for any decisions made based on AI-generated assessments, or for any errors, omissions, or inaccuracies in AI outputs. You are solely responsible for any funding decisions made using the Platform.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability which cannot be excluded or limited under applicable law.
You may terminate your Subscription as described in Section 4.3.
We may terminate or suspend your access to the Platform:
Upon termination or expiry of your Subscription:
We warrant that:
Except as expressly stated in these Terms, the Platform is provided "as is". To the maximum extent permitted by law, we disclaim all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components, or that AI-generated outputs will be accurate, complete, or suitable for any particular purpose.
This section applies where we process personal data on your behalf as a data processor under the UK GDPR. This section constitutes a data processing agreement between us.
We process personal data contained in your Customer Data solely on your documented instructions and only to the extent necessary to provide the Platform. The categories of personal data and data subjects are determined by you through your use of the Platform and typically include information about grant applicants and their organisations.
We will:
You provide general authorisation for us to engage sub-processors to assist in providing the Platform. A current list of sub-processors is set out in our Privacy Policy. We will notify you of any changes to sub-processors at least 30 days in advance. If you have a reasonable objection to a new sub-processor, you may notify us within 14 days, and we will work with you to find a resolution. If no resolution can be found, you may terminate your Subscription.
We will notify you within 24 hours of becoming aware of a personal data breach affecting your Customer Data. The notification will include, to the extent available: (a) the nature of the breach; (b) the categories and approximate number of data subjects and records affected; (c) the likely consequences; and (d) the measures taken or proposed to address the breach.
We will not transfer personal data outside the United Kingdom or European Economic Area unless appropriate safeguards are in place, as described in our Privacy Policy.
These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will give you at least 30 days' notice of material changes. If you do not agree to the updated Terms, you may terminate your Subscription before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
These Terms, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between us regarding your use of the Platform.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms.
Notices under these Terms should be sent by email: to us at hello@grantmaker.co.uk, and to you at the email address associated with your account. Notices are deemed received on the next business day after sending.
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, or failures of third-party infrastructure providers.
If you have any questions about these Terms, please contact us:
Deerleap Innovations Ltd.
Email: hello@grantmaker.co.uk
Address: 3 The Bramleys, Whiteparish, Salisbury, England, SP5 2TA